Supply Martel with debtor account information for entry into FACS. Accounts may by transferred to tape, electronically or manually. Upon receipt and entry, each debtor receives a Placement Acknowledgment Letter, introducing Martel as administrator of the payment plan and reminds the debtor of the amount and due date of the payment.

Payments are recorded promptly. A Payment Reminder/Thank You Letter is sent to convey thanks and remind the debtor of the amount and due date of the next payment.

Through regular account review and updating, delinquencies are promptly detected. Telephone contact is attempted to re-establish a defaulted payment arrangement and a Past Due Letter formally notifies the debtor of the delinquent obligation.

Monthly activity reports are provided to acknowledge receipt of all payments, service and letter fees.

At your request, Martel forwards delinquent accounts to agencies of choice for collection.